Frequently Asked Questions ...

How does an online auction work?
Our online auctions have items to bid on placed in lots. All of the lots are categorized and listed in an online catalog with pictures and description for you to easily browse each item. Most of our auctions will be open for bidding for 7 to 14 days, but can be longer or shorter depending on the seller's needs.
How do I bid?
First, you need to register for a bidder number, which can be done by following the steps listed on the Bidder Registration link at the top of any page. Only registered Onward Online Auctions users can bid on our auctions. Once registered, search the lots available for bidding under the Current Auctions tab. When you have found an item you would like to place a bid on, place your current bid in the first box, and/or your maximum bid in the second box. Scroll to the bottom of the auction page and enter your bidder number and password, and click Submit Bids. On the next page, you can review your bids before making them final. Remember, your bid on an item is a legally binding contract.
What is a Max Bid?
A max bid is the highest amount you are willing to pay for that lot. When entered, the auction software will bid on your behalf up to your max bid, but only if another bidder has outbid you. You only pay what the item is bid up to, not your max bid. Your max bid is only disclosed to you.
Why should I use a Max Bid?
By using a max bid, you can ensure your bids will be placed by our software even if you cannot be at the computer to bid. This minimizes the chances of you missing out on one or many lots. You can always raise your max bid by entering a higher number in the max bid box and clicking Submit Bids at the bottom of the page. You may not lower your max bid, however.
How do I register?
Click on the Bidder Registration link at the top of any page. Please read the Terms & Conditions, and scroll to the bottom to click on the Auction Registration link. There will be a form for you to fill out with your personal information. This information is retained by Onward for the sole purpose of bidder identification. Once you have completed the form, check the box to confirm you have accepted the Terms & Conditions for our auctions, and click the Submit Registration Form link. You will receive a confirmation email with your bidder number.
What if I lost my bidder number or password, or need to update my information?
Click the My Profile link at the top of any page. From there, you can either login to change your personal information, or enter the email you originally registered with to recover your bidder number and create a new password.
Can I Reverse a Bid?
Once a bid has been submitted, it cannot be canceled. If the bid is an obvious mistake (missing a decimal point, for example) please call Onward at 218-298-4775 and we can review the situation. If Onward is not contacted and has confirmed the change before the auction closes, you are liable for your bid.
How do I know if I am the high bidder?
If you are winning an item, your Bidder Number will display next to High Bidder in the auction page next to the lot item.
How do I know if I have won?
After the entire auction closes, Onward will send an email containing an invoice for each lot to the winning bidders registered email address. If you do not receive an invoice by 11:00 A.M. the day following close of auction but were a winning bidder, please contact Onward at 218-298-4775 for further assistance.
Do all lots end at one time?
Onward Online Auctions utilizes a staggered ending. This minimizes the chances that you as a bidder will miss out on an item. If all items ended at one time, it would be impossible to bid at the last second on more than one item. Staggered ending means we may have one, two, or even five lots ending each minute. This allows you to focus only on the items that are ending, and allows you to bid at the last second throughout the entire auction. If a bid is placed within the last minute on a lot, that lot will have bidding extended for up to three minutes to allow other bidders a chance to bid. The lot will close to bidding when no bid has been placed within the last minute. Be sure to click refresh to keep the page updated. The auction pages do not automatically refresh.
When and how do I pay?
Your payment is due at the auction pickup location on pickup day. You may pay by cash, credit card (up to $1000), cashier's check, wire transfer (all transactions $9,000 and over required) or business check with Letter of Guarantee from the issuing bank stating the Onward Online Auctions name and auction pickup day and location. We do not accept personal checks. All payments are to be made to Onward Online Auctions unless listed otherwise in a specific auction. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. after the end of auction for wire transfer instructions. Remember, all lots are sold "As Is, Where Is, With All Faults". Please take advantage of inspection day for your personal review of items you are interested in.
What about sales tax?
MN State Sales Tax (including applicable local taxes) applies to all taxable items purchased at our auction. If you are exempt or purchasing for resale, please email us a completed ST3 Form, or bring one with you on pickup day.
Where are the items I won located and how soon can I pick them up?
Please read the auctions detail page. Here, you will find the auction closing time, inspection days and times, as well as pick-up days and times. All addresses will be listed.
Who can see my information?
Your bidder profile and personal information is private and strictly confidential. Your information will not be sold or disclosed to anyone for any purpose. Only your bidder number will be shown on the auction pages if you are a high bidder.